Frequently Asked Questions

Capital Plan FAQ
English  –  en español  – 用中文(表达

Who Should I Call When Something Breaks in My Apartment?

Call the Management Office for emergencies, such as a major water leak or make a maintenance request through the order form on this site. Note that the work order system is based on first come first serve unless it is an emergency.

What Are the Laundry Room Hours?

The laundry room hours are Monday–Sunday: 8:00 a.m.–10:00 p.m. For more info on the laundry room, please see the laundry room procedures under Policies and Forms.

4384540How Do I Get My Laundry Room Card?

If you are not provided a laundry room card upon moving in, you can request one from the Management Office. There will be a $5 dollar charge for replacement cards.

How Do I Dispose of Large Items?

Large items are to be taken to the general outdoor garbage area of each building. Building one is at the bottom of the ramp, at the entrance to the supers office. Building two is at the entrance to parking lot two. Buildings three, four, five and six have trash areas in the rear of the buildings.

Does the Laundry Room Accept Cash?

The laundry room does not accept cash but there is a machine in each laundry room where you can put in a $5 or $10 bill, which gives credit to your laundry card.

What Should I Do about a Noisy Neighbor?

If you haven’t had success communicating with the noisy neighbor you should contact Management at (212) 204-0640.

Is There 24-Hour Security?

There are security guards posted in each lobby from 4:00 p.m. to 12:00 a.m.

Contact us to request more information about our housing co-op.

Office Hours of Operation

Monday–Friday: 9:00 a.m.–5:00 p.m.

Office Address

Gouverneur Gardens Housing Corp.
305 Madison St.
New York, NY 10002-5700

Contact Information

Phone: (212) 204-0640
Property Manager: Carol Rowley:

For Parking, Renovations or Sale Transfer Inquiries: Sharmaine Butcher:

For Rent, ClickPay or Work Order Inquiries: Valerie Davis: